UNMAPPED

Support

Run into a problem or have a suggestion? We're always happy to hear from you.

Unmapped is an offline app dedicated to China's lesser-known cultural places — ancient towns, old bridges, ruins, opera stages, guild halls, academies, and more. Pay once, browse offline, enjoy hand-drawn illustrations and editorially curated notes, and receive newly reviewed content every week.

Getting started

Browse this week's cultural places by theme and channel, and open any place to see its details, historical background, and hand-drawn illustration.
On a place's page, open the map at the bottom to see where you are relative to it and how to get there.
Add places you love to your Wishlist so you can find them again later.
Tell us where you'd like to go next with “Suggest a place”, or share a hidden gem you've found with “Report a place”.

Frequently asked questions

Is the content available offline?

Yes. The core content is included with your purchase and can be browsed entirely offline. When you're online, the app automatically fetches each week's new content in the background — no action needed.

I don't see any new content. What should I do?

Please make sure your device is online, then switch the app to the background and back to the foreground to trigger a refresh. New content appears automatically once it's ready. If there's still no update after a while, please contact us at the email below.

Will my purchase carry over to a new device or after reinstalling?

Yes. Just install the app on the new device with the same Apple ID and your purchase will be restored automatically — no need to pay again.

How do I turn notifications on or off?

You can enable or disable new-content alerts anytime under Settings → Notifications → Unmapped on your device.

What happens to the suggestions and places I submit?

Your submissions are sent to our editorial team and help guide future topics and content curation. We do our best to include suitable places in upcoming updates.

How do I request a refund?

This app is sold through the Apple App Store, and refunds are handled by Apple. You can request a refund at reportaproblem.apple.com.

For any questions about using the app, content corrections, or partnership inquiries, email us and we'll reply as soon as we can:

support@helloaitrip.cn